Privacy Policy

Effective Date: [Sep 01, 2019]

Last Updated: [Apr 01, 2025]

Welcome to Edu-Cierge, the school management mobile application operated by Facile Solutions ("we", "us", or "our"). We are committed to protecting the privacy and security of our users, including students, parents, teachers, and administrators.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this policy carefully.

1. Information We Collect

a. Personal Information

• Student name, ID, grade level
• Parent/guardian name and contact information
• Teacher/administrator name, role, and contact details
• Email addresses and phone numbers
• Attendance records, grades, and assignments
• Payment and billing information (if applicable)

b. Device and Usage Information

• Device type and operating system
• IP address
• App usage statistics
• Crash logs and diagnostics

2. How We Use Your Information

• To manage academic records and attendance
• To facilitate communication between school staff and parents/students
• To send notifications and updates
• To process payments (if applicable)
• To maintain and improve the functionality and security of the app
• To comply with legal obligations

3. Sharing of Information

We do not sell your personal information. We may share your data only with:

• School authorities and staff for academic and administrative purposes
• Third-party service providers who support app functionality — under strict confidentiality agreements
• Legal authorities, if required to comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

5. Children’s Privacy

We recognize the importance of protecting children's privacy. This app is intended for use under the supervision of school authorities and/or parents. We do not knowingly collect personal data from children under the age of 13 without parental consent, in compliance with applicable laws such as COPPA.

6. User Rights

Depending on your jurisdiction, you may have the following rights:

• Access to your personal data
• Correction of inaccurate or outdated information
• Deletion of personal data (subject to legal and administrative requirements)
• Withdrawal of consent (where applicable)

To exercise these rights, contact us at thefacilesolutions@gmail.com.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Links

Our app may contain links to third-party services or websites. We are not responsible for the privacy practices or content of those third parties.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date. Continued use of the app constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or your data, please contact:

Facile Solutions
Email: thefacilesolutions@gmail.com
Phone: +91-8146715266